Return Policy Procedure
- If you are not pleased with your purchase, simply contact us by email or phone within 5 days of delivery of your item to arrange for its return and a refund of the purchase price it must be returned within 15 days. This does not apply to layaway's and payouts.
- We will acknowledge your return request within 3 days.
- You will ship the item back within 3 days of the acknowledgement:
- The item must be returned via the original carrier (unless agreed otherwise in writing), in its original packaging, insured (if available) for its purchased price, and must be received in the same condition as when it was shipped to you.
- We recommend you use delivery tracking and get a delivery receipt.
- The buyer pays for return shipping and insurance, unless agreed otherwise between the buyer and Greenhill Jewelers.
- After we verify the returned item is as originally sent, we will issue a full refund within 3 days. For protection of both Greenhill Jewelers and buyer, when making a refund via personal check or money order to a buyer, the we will send the refund to the buyer in a traceable manner where receipt confirmation can be verified.
We ship only within the USA, UK, Canada, Australia and Israel.
Buyers pays for actual shipping, handling and insurance. Overnight shipping is available.